Shipping policy

At BOLDDrapeStudio.live, we believe the delivery experience should be as clear and convenient as choosing your next favorite outfit. From order confirmation to the arrival of your package, we aim to provide a straightforward process and communicate important shipping information clearly.

This Shipping Policy explains our shipping charges, order preparation procedures, delivery expectations, and the steps customers can take if a package encounters a problem.

4.1 Shipping Rates

We offer the following shipping arrangement:

Free shipping for orders of $10.00 USD or more;
$5.99 USD shipping fee for orders with a merchandise subtotal below $10.00 USD.

The shipping fee applies to qualifying orders based on the merchandise subtotal before any applicable taxes, unless the checkout page clearly states otherwise.

The final shipping charge will be displayed during checkout before payment is submitted.

If a promotion or special offer provides different shipping terms, the terms of that offer will apply to eligible orders.

4.2 Order Processing

After an order is submitted and payment is authorized, it enters our order-processing workflow.

Processing may include:

Reviewing the order and payment information;
Confirming product availability;
Preparing the selected merchandise;
Performing appropriate order checks;
Packaging the items for shipment.

Processing time is separate from transit time. An order may require additional preparation during periods of high demand, holidays, inventory changes, or operational interruptions.

We aim to process orders promptly, but we do not guarantee that every order will leave our facility within a particular number of hours or days unless a specific commitment is expressly stated at checkout.

4.3 Delivery Estimates

The time required for delivery depends on the destination, carrier, service level, and circumstances affecting transportation.

Delivery may be influenced by:

Carrier operating schedules;
Weather conditions;
Public holidays;
Address verification;
Regional transportation disruptions;
Other circumstances outside our reasonable control.

Any delivery estimate provided on the website, at checkout, or in a shipping notification is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

If an order appears unusually delayed, customers are encouraged to contact us for assistance.

4.4 Shipping Confirmation and Tracking

When shipment information is available, we may send a shipping confirmation to the email address provided during checkout.

Where tracking is offered by the carrier, the confirmation may include a tracking reference or instructions for checking delivery progress.

Tracking information is supplied by the carrier and may not update immediately after a parcel is dispatched. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

4.5 Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Before submitting an order, please verify:

Recipient name;
Street address;
Apartment, unit, or suite number, if applicable;
City, state, and ZIP code;
Contact information requested during checkout.

If you notice an address error, contact us immediately at [email protected].

We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to a carrier.

4.6 Failed Delivery and Returned Packages

A delivery may fail because of an incorrect address, an inaccessible location, a refusal of delivery, or other carrier-related circumstances.

If a package is returned to us, we will review the circumstances and contact the customer when appropriate to determine the next steps.

Depending on the reason for the failed delivery, reshipment may require confirmation of the correct address and may involve additional shipping arrangements. Any additional charge will be communicated before it is applied, subject to applicable law.

4.7 Lost, Delayed, or Damaged Packages

If your order appears lost, is significantly delayed, or arrives with visible damage, please contact us.

Email: [email protected]

Please include:

Your order number;
The email address used at checkout;
A description of the problem;
Photographs of visible package or product damage, if applicable.

We will review the information and, where appropriate, coordinate with the carrier or fulfillment provider.

If an item is confirmed to be defective, damaged, or incorrectly fulfilled, we will work with you toward an appropriate resolution consistent with our Return and Refund Policy and applicable law.

4.8 Split Shipments and Product Availability

If an order contains multiple items, circumstances may occasionally require separate packages or different dispatch dates.

If a material change affects the fulfillment of your order, we will provide relevant information when reasonably possible.

If an item becomes unavailable after purchase, we will contact the customer regarding the available options, which may include cancellation and a refund for the unavailable item.

4.9 Shipping Restrictions

Delivery availability may depend on the destination and the services supported by our shipping providers.

If we cannot fulfill an order to the address supplied, we will notify the customer and discuss an appropriate solution, including cancellation and refund where applicable.