Refund policy

The following six English-language policies are tailored to BOLDDrapeStudio.live, an online women's apparel store operated by CLOTHING AND ALTERATIONS BY PAPO LLC. The documents use your supplied business details, return address, customer service email, and shipping terms, with Florida law as the requested legal framework.

The policies are written for publication as separate website pages. They include practical procedures for clothing returns, refunds, order fulfillment, customer privacy, and general website use.

Important implementation note: These are customizable policy drafts, not a legal opinion or a guarantee of compliance. Before publishing, confirm that the stated return window, processing times, privacy practices, and shipping arrangements match your actual operations. Florida's privacy statute applies only to businesses meeting its specific coverage requirements, and certain entities are exempt. The privacy notice should accurately reflect your real practices.

The Florida Senate

1. Return and Refund Policy

Effective Date: September 27, 2026

At BOLDDrapeStudio.live, we believe clothing should make every customer feel comfortable, confident, and true to their personal style. Our women's apparel collection is intended to bring together expressive design, everyday versatility, and the pleasure of finding pieces that feel right for different moments and occasions.

We also recognize that shopping for clothing online is different from trying garments on in person. Fit, fabric, color, and personal preference all matter. This Return and Refund Policy explains how customers can request a return, seek a refund, or report a problem with an order.

Our aim is to handle every eligible request clearly, consistently, and respectfully while observing applicable consumer protection laws.

1.1 Return Window

Customers may request a return within 30 calendar days after delivery of the order.

To be eligible for a standard return, an item must:

Be unworn, unwashed, and unused;
Remain in its original condition;
Have its original tags and labels attached, where provided;
Be free from stains, makeup marks, perfume, smoke, pet hair, or other signs of use;
Include original packaging and any accessories supplied with the product, where reasonably available;
Be covered by a return request submitted within the 30-day period.

We encourage customers to inspect their order promptly after delivery. If an item appears incorrect, damaged, or defective, please contact us as soon as reasonably possible so we can assess the issue.

1.2 Items That May Not Qualify for a Standard Return

For product protection and hygiene reasons, some items may be ineligible for a standard change-of-mind return. Examples may include:

Garments that have been worn, washed, or altered;
Items with stains, odors, or damage caused after delivery;
Products missing essential components or identifying labels;
Items clearly marked as final sale before purchase, to the extent permitted by law;
Customized or personalized items, where offered and where the law permits exclusion.

These limitations do not eliminate any rights customers may have under applicable law when a product is defective, misdescribed, or otherwise subject to a legal remedy.

1.3 How to Start a Return

Please contact our customer service team before sending an item back. This allows us to identify your order, review the reason for the return, and provide the correct return instructions.

Send your request to:

Email: [email protected]

Please include:

Your order number;
The name used to place the order;
The email address associated with the purchase;
The item or items you wish to return;
The reason for the return;
Photographs, if the item arrived damaged, defective, or different from what was ordered.

Once we review your request, we will explain the next steps and, where applicable, provide return authorization and shipping instructions.

Please do not send merchandise to the return address without first confirming the return procedure with our team. This helps prevent parcels from being misdirected or delayed.

1.4 Incorrect, Damaged, or Defective Items

We make reasonable efforts to prepare orders accurately and inspect products before shipment. Nevertheless, occasional fulfillment or transit problems may occur.

If you receive an item that is damaged, defective, incorrect, or materially inconsistent with its description, contact us at [email protected].

Please provide your order number and a brief description of the problem. Photographs of the item, packaging, and any visible damage may help us assess the issue more efficiently.

After reviewing the circumstances, we will work with you toward an appropriate resolution. Depending on the situation and applicable law, this may include a replacement, refund, or another suitable remedy.

1.5 Return Shipping Costs

For a return based on personal preference—for example, a change of mind, a fit preference, or an ordering mistake—the customer may be responsible for the cost of return shipping.

If a return is required because we sent the wrong item or the product arrived defective or damaged, we will review the case and provide appropriate return instructions. We will not use this policy to limit rights that cannot legally be waived.

Original outbound shipping charges, if any, will be handled in accordance with the circumstances of the return and applicable law.

1.6 Refund Approval and Processing

When an eligible return arrives, we will inspect the merchandise to confirm its condition and determine whether it meets the requirements of this policy.

If the refund is approved:

The refund will generally be issued to the original payment method;
We will initiate the refund after the return has been reviewed;
The time for the funds to appear may depend on the payment provider or financial institution.

The amount refunded will reflect the approved return and any adjustments required by applicable law. We will communicate with you if we need additional information before completing the process.

A refund is not considered complete merely because a customer has mailed a parcel. It must first be received or otherwise appropriately verified, reviewed, and approved.

1.7 Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected] and include your order number.

We will make reasonable efforts to stop an order that has not entered fulfillment. However, cancellation may no longer be possible once an order has been packed, dispatched, or otherwise progressed beyond the point at which it can reasonably be stopped.

If the order has already shipped, please follow the return procedure in this policy.

1.8 Exchanges

If you would like a different size, color, or style, contact our customer service team before returning the original item.

Exchanges are subject to inventory availability. If the requested replacement is unavailable, we will discuss the available options, which may include a refund for an eligible return.